1,000 stranded overnight at DIA; passengers vent frustrations

DENVER — About 1,000 people were stranded overnight at Denver International Airport because storms in the Midwest caused several flight cancellations.

DIA spokeswoman Julie Smith said most of the passengers (794) were traveling on United Airlines, which had 23 flights canceled.

She said United will try to accommodate those passengers on flights Tuesday.

Hotel rooms were filled and passengers had to stay overnight at the airport, and passengers took to social media to vent their frustration.

United’s Twitter feed also was filled with numerous complaints from passengers. This was a typical response from the airline:

Customers also took to Facebook to express their frustration.

United spokesman Charles Hobart said Tuesday morning: Heavy storms in our system prevented us from operating flights out of Denver last night. We are working to reaccommodate our customers as quickly as we can.”

1 Comment

  • Marty

    Great example why a person (or person’s mother) should NEVER put his/her meds in checked luggage. That is a no brainer! Weather-related delays are also NEVER a reason why the airline owes a passenger accommodations. If these people were traveling on the Interstate they would all be responsible for their own hotel rooms. Air travel is the same and this is why paying extra for a non-stop flight is very-much worth the cost. It is also beneficial to watch the weather before travel – car, bus , plane or train. United’s operations are huge in the midwest, which is where most of the arriving flights originate: flights have to arrive to depart. Not excusing United operational sloppiness, but many of these passengers created at least a portion of their frustrations.

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