Mother: Daughter’s accident in Dollar General led to ‘humiliation’ on Facebook

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Dollar General (stock photo)

Dollar General (stock photo)

HOLT, Mo. (WDAF) — A mother is upset after her 2-year-old daughter’s accident in a store led to humiliation on Facebook.

Samantha Sargent is proud of her daughter, Railyn, who was recently potty-trained. But every now and then she has an accident. Which is what happened Monday at their local Dollar General, according to WDAF.

As they were shopping, the toddler had an accident so the mother cleaned her up and bought her new underwear.

When the family went to check out, Railyn was wearing only a shirt and only her new dry underwear with the wet shorts in the cart.

“The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent said. “That’s when she said that she wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us.”

Sargent went to Facebook asking for feedback, and she was encouraged to talk to the manager. She went back up to the store to complain and expected a call back from the manager.

Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

This enraged Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child. That’s a feeling that only a mother can understand,” she said.

Sargent took her complaint to the corporate office, but she says she won’t be going back to the store.

A representative of Dollar General writes:
Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.